Data Controller

The controller for the processing of your personal data is Serrurier de Confiance, with registered office at Plaça Martí, 328, 9º B. You can contact us at info@serrurierdeconfiance.com or by phone at 907 056256.

Purposes and Legal Basis for Processing

We process your data for the following purposes:

• Management of inquiries and requests for home security services, based on your consent or the execution of pre-contractual measures.
• Provision of locksmith and home protection services, based on the execution of the contract.
• Sending informational communications about maintenance and security prevention, based on our legitimate interest.
• Compliance with legal obligations (invoicing, accounting).

Categories of Data Processed

We may process: identification and contact data (name, phone, email, address), data related to your property or home necessary for service provision, and billing data.

Cookies and Tracking Technologies

Our website uses necessary technical cookies for its operation. We do not use analytical or advertising cookies without your express consent. You can manage your preferences in your browser settings.

Third-Party Cookies

Some integrated services (such as maps) may use their own cookies. We recommend reviewing the privacy policies of these providers.

Recipients of Data

Your data may be disclosed to:

• Technology service providers acting as data processors (hosting, email support).
• Competent authorities in case of legal obligation.

We do not carry out international data transfers outside the European Economic Area.

Data Retention Period

We will retain your data for the duration of the contractual relationship and, subsequently, for the applicable legal periods (for example, 6 years for tax and accounting documentation).

Your Rights

You have the right to:

• Access your personal data.
• Request the rectification of inaccurate data.
• Request the deletion of your data when it is no longer necessary.
• Object to processing based on legitimate interest.
• Request the restriction of processing in certain cases.
• Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• File a complaint with the Spanish Data Protection Agency (AEPD).

To exercise these rights, please contact info@serrurierdeconfiance.com.

Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration, aligned with the home and professional security principles we apply in our services.

Modifications to this Policy

We may update this policy to adapt to regulatory changes. The current version will always be published on this page. Last updated: May 2024.